Our products come from carefully selected producers who have years of experience in the cultivation of crops. From harvesting to processing, nothing is left to chance and every step of production is carried out under the strictest hygienic conditions to deliver a professionally processed product.
For us there are no problems, we only know challenges. And that's how we deal with customer inquiries. We try to solve every request within 24 hours and we are also available on weekends, even if not all day. We are there for you. Both before and after your purchase from your expert in dyes of vegetable origin KCandles.de.
Although we have the utmost confidence in our producers, we check our products several times before they go on sale. We always make sure that we source our dyes from an organic farm or that a residue analysis has been done. If this is not possible, we provide our customers with an analysis report of each batch. We have this tested in an independent, accredited German laboratory, according to government testing methods, for residues of pesticides and the heavy metals arsenic, lead, cadmium and mercury. In addition we test randomly for contamination with mould. We publish the results with our product images. In addition, we offer to send them by e-mail upon request.
