Shipping & Payment Conditions

Shipping terms:

Your goods will be shipped by us as an insured package. Any packages will be shipped exclusively in neutral packaging.

The following flat rates apply:

Tariff Germany:

Shipping flat rate: 5,95€

Free shipping from: 100€

Express shipping: 11,95€

Express shipping with Saturday delivery: 26.95€

Tariff International:

Countries: Austria, Portugal, Spain, Belgium, Greece, Netherlands, Czech Republic, Hungary

Flat rate shipping: 12,95€

Free shipping from: 150€

Tariff others:

Shipping fee: By arrangement (contact: info@kcandles.de)

Free shipping from: By arrangement (Contact: info@kcandles.de)

Terms of payment:

At the moment we can only offer you the option of payment in advance. Please indicate your order number in the reason for payment.

Currently we do not offer purchase on account or cash on delivery.

Up to a value of goods of 100€ we accept a proof of payment in form of a PDF. Handwritten receipts, receipts in plain text form or screenshots will only be accepted in exceptional cases at our discretion.

Unfortunately, we cannot accept bank transfer receipts from the Postbank or from abroad.

Since a payment is usually received on the next business day, a payment receipt is not absolutely necessary. As a safe alternative to the payment receipt, you can use the "real-time transfer" service of your bank, if it is offered.

If the receipt is forged and the expected payment is not received, we will file a criminal complaint and block your customer access.

Additional shipping information for Germany:

Delivery to a DHL Packstation / DHL Postfiliale:

We will be happy to send your order to a DHL Packstation or DHL Postfiliale. Please enter a different delivery address in the following format:

First name: Max

Last name: Mustermann / POSTNUMBER

Street: Packstation 123 or Postfiliale 123

Postcode: 12345

City: MUSTERSTADT

Country: Germany

Please note: Delivery to a DHL Postfiliale does not work for DHL Express parcels. However, we can send your parcel to a DHL Packstation if required.

On-site collection:

To date we are an online-only company! Therefore we do not offer on-site collection at the moment.

For all those who do not want to wait we offer a courier service within a radius of 10 kilometres to our location in 30629 Hanover. The costs for this vary depending on the order between 11,95 Euro and 29,95 Euro. You are welcome to contact us at https://kcandles.de/en/l/contact for this service.