Shipping & Payment Conditions

Shipping terms:

Your goods will be shipped by us as an insured package. Any packages will be shipped exclusively in neutral packaging.

The following flat rates apply:

Tariff Germany:

Shipping flat rate: 5,95€

Free shipping from: 100€

Express shipping: 11,95€

Express shipping with Saturday delivery: 26.95€

Tariff International:

Countries: Austria, Portugal, Spain, Belgium, Greece, Netherlands, Czech Republic, Hungary

Flat rate shipping: 12,95€

Free shipping from: 150€

Tariff others:

Shipping fee: By arrangement (contact: info@kcandles.de)

Free shipping from: By arrangement (Contact: info@kcandles.de)

Terms of payment:

At the moment we can only offer you the option of payment in advance. Please indicate your order number in the reason for payment.

Up to a value of goods of 100€ we accept a proof of payment in form of a PDF. Handwritten receipts, receipts in plain text form or screenshots will only be accepted in exceptional cases at our discretion.

Unfortunately, we cannot accept bank transfer receipts from the Postbank or from abroad.

Since a payment is usually received on the next business day, a payment receipt is not absolutely necessary. As a safe alternative to the payment receipt, you can use the "real-time transfer" service of your bank, if it is offered.

If the receipt is forged and the expected payment is not received, we will file a criminal complaint and block your customer access.

Additional shipping information for Germany:

Delivery to a Packstation:

We are happy to ship your order to a DHL Packstation. For this purpose, you have the option to select "DHL standard shipping" when selecting the shipping method. There you will find a checkbox "Shipping to Packstation", which you must confirm. After that, you have the option to select your desired delivery location.

Attention: Unfortunately, the selection of shipping to Packstation does not work if you have previously specified a different delivery address.

Delivery to a post office branch (Not available for DHL Express!):

If your shipment is to be sent to a post office branch, please enter a different delivery address in the following format:

First name: Max

Last name: Mustermann / POSTNUMBER

Street: Post office 123

Postal code: 12345

City: MUSTERSTADT

Country: Germany

Attention: Shipping to a post office does not work for DHL Express parcels. However, we can ship your package to a Packstation if needed. See "Delivery to a Packstation (DHL Express)".

Delivery to a Packstation (DHL Express):

If your express shipment is to be sent to a Packstation, please enter a different delivery address in the following format:

First name: Max

Last name: Mustermann / POSTNUMBER

Street: Packstation 123

Postal code: 12345

City: MUSTERSTADT

Country: Germany